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Wolves Return to Play FAQ’s

We thank you, for all your patience and support during this unprecedented time. Please see below for answers to some frequently asked questions regarding the announcement.

Q) When is the season starting?
A) The Sudbury Wolves and the OHL have an intended return to play date of February 4th, 2021. As the situation regarding the pandemic remains fluid, these dates and any subsequent schedules are subject to change. Please make sure you continue to check back to sudburywolves.com for the latest information on the seasons as they become available.

Q) Is the SWSE Office open?
A) The SWSE Offices and Arena Box Office located at the Sudbury Arena continues to remain closed to the public at this time. We appreciate all of your support and patience during this time.

Q) I have vouchers from last season that I wasn’t able to use because of the pandemic. What do I do?
A) SWSE’s policy in place regarding vouchers from last season is that we will offer new replacement vouchers of the same level that may be redeemed for the upcoming season.

Q) Where can I purchase Sudbury Wolves merchandise?
A) The Sudbury Wolves have a full store set up in the New Sudbury Shopping Centre offering all Sudbury Wolves merchandise. All online orders will be available for pick up at that location which will be open during regular Mall hours. Merchandise can also be purchased online at swse.ca and shipped.

(Further merchandise inquiries can directed to Brad Pappano at brad.pappano@swse.ca.)

For more information on COVID-19, please visit the following public health authority websites:

Public Health Agency of Canada (PHAC) – https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Ontario Ministry of Health – https://www.ontario.ca/page/2019-novel-coronavirus

Centers for Disease Control and Prevention – https://www.cdc.gov/coronavirus/

Season Tickets

As we continue to receive information from the league, provincial and municipal governments everyone recognizes that the 2020-21 season will be very different. The Sudbury Wolves are committed to the health and safety of all who enters the Sudbury Arena for a game, and we hope you will be able to join us once again when we can all return safely.

The Wolves in conjunction with the OHL still plan to begin the 2020-21 season in February, it will feature a reduced 40-game schedule with restricted attendance levels. Based on the current guidelines, and safe social distancing requirements, your current seats will not be attainable. As a result of the reduced schedule and limited capacity, we are suspending all season tickets for the 2020-21 season.

All Season Ticket Holders should please check your email for next steps and information. We appreciate all your patience and have developed a plan to ensure you receive the best value.

Option 1. Defer your 2020-21 Season Tickets

Value 

  • Season tickets for the 2020-21 season will be deferred to the 2021-22 season
    • Any ticket vouchers, concession vouchers, and/or merchandise gift cards selected earlier this year will also move to your 2021-22 season ticket pack.
    • No price increases.
  • You will receive access to the 2020-21 regular season games based on the limited capacity available once the season commences.
  • The chance to win, 1 of 5 ultimate Wolves’ Suite Nights during the, 2021-22 regular season, including 8 suite tickets, 4 large Toppers pizzas’, as well as beverages.
  • The chance to win, 1 of 3 Quinton Byfield autographed jerseys.

Option 2. Refund 

Value  

  • Money will be refunded back at the value paid for the original 2020-21 season tickets.
    • Refunds must be issued back the way it was paid.
      • Credit Cards will be issued back to the card used.
      • Debit, Cash and Cheques will be refunded by cheque.
    • The box office continues to be closed at this time.
  • Your seats will be held until the Early Renewal deadline, May 1st, 2021.

(More details to come regarding Early Renewal prices following the 2020-21 season)

Should you have any questions or have not been receiving Sudbury Wolves emails, please email office@sudburywolves.com or call 705-675-7973 ext. 2017. Please note, our offices remain closed to the public.

We cannot thank our fans enough for their patience and support for our players and organization during this unprecedented time.

Our commitment to you has not changed, and once we are able to be together, we will be stronger than ever.

As information becomes available, this FAQ page will be updated and sent out to Season Ticket Holders.

 

Staff Directory

For General Inquiries, please contact info@swse.ca or office@sudburywolves.com or  please call 705-675-7973 ext. 2017.

For Merchandise, please contact Brad Pappano at brad.pappano@swse.ca or call 705-675-7973 ext. 2003.

For season ticket inquiries, please contact Monique Johnson at monique.johnson@swse.ca or call 705-675-7973 ext. 2017.

For sales and marketing inquiries, please contact Marett McCulloch at marett.mcculloch@swse.ca or call 705-675-7973 ext. 2001.

For media and communication inquiries, please contact Emmah Cacciotti at Emmah.cacciotti@swse.ca or call 705-675-7973 ext. 2019